Frequently Asked Questions

You do not need anything other than your consignor number to consign with us. Intake associates are also able to look you up by name if you do not know your number. Please ensure that your clothing is clean and not on hangers.

Please consider the seasons when bringing in your items. We use the following schedule:

• Fall: August 1 - September 30

• Winter: October 1 - January 31

• Spring: February 1 - April 30

• Summer: May 1 - July 31

For more information about what each season entails, please visit our intake guide. If you’re worried about any items, please select the take back option. Please keep in mind that intake closes an hour before the store closes.

We accept most department store and high-end brands as long as the item is cute, clean, and current. Please note that we only accept women’s clothing at this time. If you’re worried about any items, please select the take back option.

We take gently used body care and makeup products. If the product is intended for eyes or lips or applied with fingers, it must be new and sealed.

We accept most houseware items and small furniture pieces. Feel free to call or email us if you have questions about a specific item.

You do not need an appointment to consign with us! Please keep in mind that we stop doing intake an hour before closing to allow our associates to fully catch up.

We price items at 50% to 80% off of the original price, depending on quality. We spend extensive time researching the market and what our customers are willing to pay. Please don’t hesitate to ask an associate about any pricing concerns and be sure to include a note on the sign-in sheet.

Once your item is sold, 40% of the selling price will be added to your account. Earnings can be cashed out in-store (don’t forget your photo ID) or a check can be sent to you. Balances over $100 can only be paid out in the form of a check. Any money that remains in your account for longer than a year will automatically be turned into a gift certificate. Please email us to inquire if you have a gift certificate to pick up!

We only accept the best of the best, so please check your items for the following:

• Stains, especially in the underarm area, collar, cuffs, pant hems, and crotch area.

• Missing buttons, sequins, or appliques.

• Strong odors such as cigarette smoke, perfume, and/or moth balls.

• Pet hair.

• Rips or tears, especially in areas near zippers.

• Seasonality, please note that we only accept items that are in season and current. Items that were purchased within the last 3-5 years are a safe bet and you can find our seasonal guidelines here. If your items still have retail tags attached, please leave them on.

• Shoe quality; please be sure to clean footwear, including the bottoms and soles of the shoe.

Items stay on the floor at full price for 30 days and once that period is up, the price will be reduced by 50% for another 30 days before being donated.

You are welcome to ask an associate to check your account for you in-store or over the phone. You can also login here with Resale World to view your account details.

You’re welcome to visit the store at any point to remove your items from the floor. Once tagged, they will be available for 30 days at full price and another 30 days at half price. If the item is still unsold after two months, we will donate it to one of our nonprofit partners on your behalf.

Due to limited space, we kindly ask that you limit your bags to 25 clothing items and 10 houseware items, per location, per day. You’re welcome to bring items to both of our locations on the same day, no appointment needed.

Yes! You can purchase a gift card on our website here or at either of our locations.

Unfortunately we do not accept returns. The only exception is electronic items and watches that have a grace period of 3 days once purchased.